Welcome to Look What We Found

FAQ

Are your meals really 100% natural?

We believe that 100% natural means that all the ingredients used in our Look what we found! meals are those that you would typically find in your store cupboard. They do not contain anything artificial, synthetic or any preservatives, additives, fillers, flavourings or sweeteners.

Are your products halal?

Currently none of our products are halal.

Do you have any vegetarian products in the range? 

Unfortunately none of the LWWF range is suitable for vegetarians, however this is something our product development team is working on.

On some of your packs, you say your products are gluten free, but then it contains flour. How can this be? 

Please be reassured that if we state Gluten Free then it is absolutely Gluten Free. The flour we us is Gluten Free flour and the reason that we decided not to describe it as such is that this would mean the back of pack would then have to read “Gluten Free Flour (maize, buckwheat, tapioca, rice, flours) and we felt that this detracts from our aim to simplify ingredients and ingredient lists wherever possible. We now know that this has led to confusion and we will be changing our packaging over time. A full breakdown of the flour, and all the ingredients contained in our meals, can be found on the individual product pages on our website..

Do you have gluten or milk free products? 

Yes – although Look what we found! is not a dedicated allergen free brand we have many products that are gluten or milk free. 

Why do your meals have such a low calorie count? 

All of our meals are individually portioned resulting in them all containing less than 400kcal per serving, which is less than a third of an adults recommended daily allowance (RDA). This makes them fantastic for those who are watching their weight, although less so for those who take our meals out and about in the great outdoors. Obviously a lot of our meals can be served with additional extras, such as vegetables as well as additional carbohydrates, such as rice and pasta, to boost the energy intake where necessary.

Why can I not send an order to a BFPO address? 

Sadly we cannot process BFPO orders, due to the high costs that are incurred. As an alternative we recommend that you place an order to be delivered to a family of friends’ address who would then be able to post the order free of charge.

How do you heat the meals?

Our pouch meals can be quickly heated in the microwave, on the hob or boiled in the bag for 5 – 10 minutes (depending on the ambient weather conditions!).

Can I drink the water the used to boil the pouches in? 

We have had a number of enquiries regarding whether the water you use to boil our pouches in whilst out and about is safe for future use (such as making a well deserved cup of tea!). We have done extensive testing to see what may migrate from the label inks, the pouch inks and the label adhesive and sent this off for independent testing. Whilst there is no evidence of anything harmful in the water coming back from these tests, because we cannot identify exactly what they should be testing for, we cannot guarantee that the water is absolutely safe. Sorry to have to sit on the fence, but hopefully you have enough information to make an informed judgement.

Can I eat LWWF cold? 

The cooking process of our meals and the air tight seal prevents any spoilage meaning the meals do not require heating before eating and can be safely eaten cold. However, for maximum taste I would recommend heating the meal before eating it!

Can I freeze or refrigerate LWWF?

Due to how we cook our food our range of meals is completely safe to store in the cupboard, with the pouches and trays being designed to be stored at room temperature. Once the pouch or tray has been opened the food is best heated and eaten straight away. The meals are safe to keep in the fridge as long as the pouches remain flexible. The pouch contains a rigid layer which may splinter if the pouch is frozen, which may reduce the barrier properties of the pack to bacteria, thereby allowing the contents to spoil.

What cooking process do you use? 

We prepare our 100% natural ingredients as carefully as we source them. We place the raw materials into individual Look What We Found! pouches, seal them and gently cook using high pressure and steam until perfect (imagine like a slow cooker). This process means all the flavours, aromas and goodness are sealed inside whilst being protected by the pouch or tray from any source of deterioration. This also means that the meals are happy to be stored at room temperature for up to a year.

Why are your portion size so small? 

All our meals and soups are aimed at being single serve, convenient ready meals. The meals are 250g. We suggest some of the meals require some carbohydrate to go with them such as pasta or rice and this then provides a generous helping in total. The Casseroles mainly contain carbohydrates and vegetables and are aimed as lighter, portion controlled meals which are best served with some crusty bread. In this way they are a reasonable portion but would not satisfy larger appetites. Many of our customers add additional vegetables dependent on their requirements and many use our meal centre range as jacket potato topping in which case they serve two.

What is the shelf life? 

Most of our meals have a 12 month shelf life on production and we will always endeavour to make sure that you get at least 3 months remaining life when you buy. Occasionally we will have stock with less life and will usually discount this to avoid any waste. If you have a specific need for a longer shelf life than we are showing, for example some of our customers take them on sailing expeditions, then please contact us and we will try and meet your needs.. Any short dated (i.e. those with very short shelf life left) will be advertised in order for you to make an informed decision.

Are the pouches recyclable? 

Our pouches are not recyclable as they have to be made of 4 different composite plastic layers to provide a 12 month shelf life for our products. In terms of environmental impact the order of priority is to Reduce, Re-use and then Re-cycle. The most important benefit of the pouch is that it reduces weight compared to a plastic pot for example (about 10g compared to about 40g).